Legal
Refund Policy
When money comes back, when it does not, and how to ask.
Takes effect when Beauty Bee opens to the public
Credit purchases are one-time payments. Before a new generation starts, you see its fixed credit total. Those credits are deducted when the request is accepted and are not automatically returned if generation fails. If a payment or service problem needs review, contact us.
Prepaid credits and generation requests
The base rate is 10 credits per $1. Some packs include clearly labeled bonus credits. Purchased and included bonus credits do not expire. The number needed for a video depends on your selections and resolution and is shown beside Generate before you confirm.
An accepted generation uses its quoted credits upfront. There is no automatic adjustment or credit return based on the final generation cost or outcome. Resuming existing saved work does not create another charge. An extra take or retry that requires a new paid generation displays its own credit total before you confirm. Choosing existing clips, stitching them, and downloading your finished Reel do not use additional credits.
If a credit purchase is refunded or reversed, its remaining credits, including the associated bonus, are removed. These terms do not limit refund rights required by applicable law.
Existing allowance-based projects
A failed generation does not use your allowance. This applies to projects accepted under the earlier monthly or purchased-generation allowance system. Their original allowance rules remain in effect; they are not converted to prepaid-credit charges.
Cancelling an existing plan
New credit purchases do not create a subscription. If you already have a monthly plan, its cancellation rules below still apply.
Cancel any time from Account. When you do:
- You keep your remaining monthly generations until the end of the period you have already paid for. They do not disappear the moment you cancel.
- Your next payment does not happen.
- At the end of that period the plan ends and unused monthly generations expire.
Cancelling is not the same as a refund. It stops what comes next; it does not return the month you are currently in. If you want that month back too, ask — see below.
Asking for a refund
We look at refund requests one at a time, on their facts. There is no form and no script — email [email protected], tell us what happened, and we will give you a straight answer within five business days.
Things that usually mean yes:
- You were charged after cancelling.
- You were charged twice, or for a purchase you did not authorize.
- Beauty Bee was broken or unusable for a meaningful part of your month.
- Something went wrong that was clearly our fault.
- You bought credits or a legacy plan by mistake and have not used them.
Things that usually mean no:
- You received generated content and did not like the result. AI output varies. Asking for another version requires the displayed credit charge, or another generation under an existing allowance-based project.
- You forgot to cancel and the month renewed. We will always stop the next one, and we will look at the current one if you ask early.
- You did not use the month you paid for. Access was there.
- Your account was closed for breaking the Content & AI Policy.
None of that is a rule we hide behind. If your situation is not on either list, or you think we have it wrong, say so and a person will read it.
Existing Extra Content Sets
Previously purchased Extra Content Sets remain available until you use them, including across a plan change. They require an active plan. Unused Extra Content Sets are generally not refunded because they are still available to use. If you bought a set by accident and have not used any part of it, ask.
If we issue a full refund for an Extra Content Set purchase, its unused generations are removed when Stripe confirms the refund. Content already delivered and a generation already in progress are not undone. A partial refund does not automatically remove a fraction of a Content Set; we review it so the amount and remaining access can be handled accurately.
Closing your account
Closing your account is not a refund request. Your plan is paused, everything is held for 30 days, and you can restore it. If you also want money back, say so in the same email — closing an account does not automatically trigger one.
Once the 30 days pass, the account and any unused monthly or purchased generations are gone for good.
How refunds are paid
Back to the card you paid with, through Stripe. Typically 5 to 10 business days for it to appear, depending on your bank. We cannot send it anywhere else.
Before you call your bank
If a charge looks wrong, email us first. We can usually fix it the same day. A chargeback takes weeks, costs us a fee either way, and automatically suspends your generation access while the bank decides — which helps neither of us. If the dispute closes in our favor, we restore only the access that dispute suspended. If the bank decides the payment should be returned, the related unused purchase access is removed and generation access remains suspended while we resolve the account.
Your legal rights
Nothing here takes away rights you have by law. Depending on where you live you may have statutory rights to cancel or be refunded that go beyond this policy, and those come first.
Contact
- [email protected]
- The Honey Line
- 1-800-HONEY’S-GOT-IT
- Hours
- 8am – 8pm Eastern
- Answer within
- 5 business days